Freshdesk is a powerful but easy-to-use customer support software that has extensive integration with social media networks. It’s suitable for businesses of all sizes, from small web developers to large enterprises handling thousands of customer queries every day.
The Freshdesk app for Android allows you to manage and monitor customer support on the move and engage with customers through email, Facebook, Twitter, and other online communities. Effectively, Freshdesk is like a mobile helpdesk, allowing you to answer customer queries, log new tickets or problems, and fix them where you are. The mobile app is pretty similar to the Cloud-based helpdesk software, allowing you to easily view the history of communications with specific customers whether its by email, Facebook, Twitter or phone calls.
Web design apps often neglect to include eCommerce booking functions. TrekkSoft is a booking website builder which puts business needs at the center of web design. TrekkSoft allows tour operators and other booking-based businesses to build an integrated reservation system into their websites.
The company has a solid track record with booking systems, having been around since 2010 and claims to have processed over a million guests and more than 5,000 activities to-date. TrekkSoft is designed to work on any platform and, once setup, allows you to monitor and manage your booking system remotely. Note that the TrekkSoft Android app is only useful if you’ve already setup a booking system for TrekkSoft using the web app – the mobile app is simply to manage what you’ve already created.