Salesforce is responsible for powering some of the planet’s most successful sales teams. Its flagship applications that help you to manage your sales and marketing efforts are accessible on Android devices through one unified application, Salesforce1. Plus, there are a bunch of other Salesforce apps for Android that can bolster your business’ productivity.
In this article I’m going to look at how Salesforce1 and SalesforceA can help you to harness the power of the Salesforce suite of applications. I will then look at SalesforceIQ, and Desk.com, two Salesforce apps for Android that are available as standalone apps.
Read on to discover how you can benefit from Android Salesforce apps!
Salesforce1 brings the best Salesforce applications into one unified form. When setting up the application users can customize the experience, making sure that only specific parts of the Salesforce suite are available.
The most useful parts of the Salesforce1 app for Android are the Feed and “Today” tab. These allow you to gain a quick overview of your assigned tasks and keeping you updated with the activity of your employees.
Salesforce1’s goal is make the process of task management as easy as possible. This is achieved through the availability of an “Action Bar” across the application. This contains options such as “New Task”, “Edit” and “Post,” enabling simple workflows and helping you to quickly deal with issues.
The Salesforce app for Android also allows users to set up multiple accounts based on the department they work in, allowing you to gain access to specific feeds and making sure you can always stay in contact with colleagues.
SalesforceA serves as the admin control application for businesses. Through this admins can view employee’s profiles, edit their details and lock them out from specific parts of the application.
Through SalesforceA, permission sets can be set up so you can quickly control access capabilities.
Pricing: From $25 per month.
Service Cloud provides an agent with the tools for quickly managing customer cases, using consoles, communities, knowledge bases, collaboration, social service, and multi-channel support features. In some cases, organizations can even create online support communities where customers are able to find their own answers to common concerns or questions.
Pricing: Three available packages. Ranging from $65/month per user to $300/month per user.
As one of the largest and most well known CRM solutions on the marketplace, Sales Cloud is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Sales Cloud has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.
Pricing: Four available packages, ranging from $25/month per user to $250/month per user.
SalesforceIQ utilizes advanced analytics to track and utilize email communications. Through the app’s easy-to-use interface, professionals can keep up with all ongoing conversations, including the number of days since the last email exchange. Using SalesforceIQ, businesses can free up their time and energy for use on more important tasks.
Pricing: Ranges from $25/month per user to $250/month per user. Most popular package costs $65/month per user.
Desk.com offers a range of customer support tools for small business owners. The customer support application will supply your agents with a selection of tools and operate within an entirely web-based environment. The benefits of using the Desk.com software as a customer support solution is the ability for busy small business owners to out-source their customer service needs.
On Android devices Desk.com is accessed separately to Salesforce1. Through Desk.com’s application, users can effortlessly stay in contact with their customers. Available for both phone and tablet, the cloud-based Salesforce app for Android is automatically synced with your web-based profile and offers the same functionality.
Pricing: Three available price bands. Most popular package is $60/month.
Mass mailings will no longer work in today’s hyper-targeted marketing environment, where consumers are being hit with hundreds of messages each day. Salesforce Marketing Cloud takes a more sophisticated approach, enabling marketers to reach individual customers through tailored, relevant content. This content runs the gamut from traditional email marketing tools, all the way to the most advanced cross-channel campaign functionality.
Pricing: Pricing dependant on which package you require. Email, Mobile and Web Marketing starts at $400/month. Social Media Marketing starts at $1000/month. Advertising starts at $1250/month. B2B Marketing Automation starts at $1000/month.
Sales teams are always looking for more strategic ways to nurture leads. Pardot is a B2B marketing platform that automates this process, providing organizations with the ability to grow their pipelines, generate better leads, and improve their close rates from within Salesforce.com.
Pricing: Standard package costs $1000/month. Pro package $2000/month and Ultimate package $3000/month.
Now you’ve seen some of my choices of the best Salesforce apps for Android, visit our sister site GetApp where you can search and compare more top Saleforce software. Let us know the Salesforce apps you find the most useful in the comments below!