If you don’t give your customers the service they deserve, you won’t be around long whatever field you’re working in. Whether your enterprise is big or small, customers expect to be served 24/7 and thanks to mobile devices, you can provide client support on your mobile or tablet very easily thanks to the wealth of customer service apps for Android available today. And it’s a sound investment. A good customer service app for Android can make the difference between a customer who sticks with and one who becomes a customer service horror story like these.
Here are six excellent Android customer service apps that will ensure you and your team can provide a high quality customer service and also that your customers feel valued. Many of these Android apps are included in GetApp’s GetRank quarterly ranking system of top business software. They are all free to download and install but you’ll need a subscription to the corresponding SaaS software vendor in order to use the app. I’ve listed the starting prices below, and many have free trials.
Freshdesk combines customer conversations with other, useful features such as service level agreements, automation features, contextual information, and a knowledge base. It’s also a tremendous tool for collaboration with coworkers Freshdesk has a team inbox which organizes all the help tickets among agents and displays comprehensive information regarding which tickets are being worked on. It also has a self-service portal and several community forums to engage and encourage participation from customers.
Freshdesk for Android offers you a quick and easy-to-scan overview of your helpdesk, allowing you to access all the tickets. You can sort or filter your own tickets and set up canned responses to make it easier to answer queries when you’re on the go. Other automation features include the ability to choose and execute pre-programmed scenarios to deal with particular actions on tickets in one click.
If you have a Freshfone account then the Freshdesk app even allows you to answer support calls on your iPhone and save then as tickets.
Price: From $15 per agent per month. Freshfone costs $1 per month per line.
Zendesk is one of the best Android customer service software solutions available thanks to its ease of use even if you’re not familiar with SaaS or customer service software in general. Zendesk is packed with great customization options, robust language support and is used by businesses of all types and sizes. In fact Zendesk serves over 40,000 businesses worldwide including Vodafone, Shopify, and Groupon. Zendesk is especially suitable for larger enterprises because there’s no limit to how many agents can be used with it.
Zendesk’s customer service app for Android allows you to manage your customer relations easily with a convenient overview of tickets pending and allows you to open new tickets. One thing to be aware of though is that notification sounds can’t be customized so it’s hard to know if you’re receiving a notification from Zendesk or one of your other app. If you want to ensure good relations with your customers, Zendesk is an excellent choice by making sure your communications with customers and their data are always at your fingertips.
Price: From $1 per month
Salesforce.com’s Desk.com is one of the best Android customer service apps around, as you would expect from industry leaders such as Salesforce. Salesforce remains the biggest name in online CRM software and allows owners of small and medium-sized businesses to outsource their customer service needs. Desk.com is very flexible and can handle everything from requests via email and social media to phone and online chat. Desk.com is also very scalable allowing you to add as many agents as needed as customer demand requires.
Desk.com for Android also takes advantage of Salesforce knowhow when it comes to tapping into what Salesforce does best – gathering customer history and other data. The performance dashboards in this Android customer service software give you a clear overview of your entire customer service operation, so you can see at a glance how you’re performing in serving your customers.
Price: From $3 per month
TeamSupport for Android encourages teams to work together in order to effectively meet the demands of your customers as quickly as possible. TeamSupport enables you to create customer service portals that can operate 24/7. These portals help customers to help themselves (and each other) to resolve their problems and find answers to their questions before resorting to agent support.
The TeamSupport Android customer service software includes features such as self-help ticketing, live chat, ticket management and automation, reporting and analytics that help you provide a better level of customer service. TeamSupport is oriented towards the business-to-business sector but it could also be applied to other types of businesses.
Price: From $35 per month
ManageEngine ServiceDesk Plus is an easy to use but powerful customer service Android app that lets customer service agents create, access and resolve requests anywhere. The ServiceDesk Plus app reduces the response and resolution time of agents and generally increases the efficiency of your help desk team.
The interface for ManageEngine ServiceDesk Plus for Android isn’t the best out there but it displays requests in a logical and simple way to help you keep on top of requests including useful filters for requests and work logs and notes which can be modified anywhere. This makes it a dependable Android customer service software for keeping track of work.
Price: From $495 per year
UserVoice for Android is all about understanding your customers’ relationships with your business. UserVoice is already very widely used by more than 160,000 organizations around the world and puts a big emphasis on monitoring customer satisfaction. The UserVoice Android ap allows you to see the satisfaction ratings of customers over the last 30 days, and the handy thing is that it even gives tips on how to improve these ratings and thus enhance customer service.
Other useful customer service tools include crowd-sourced user insights which provides feedback on product development and ‘Instant Answers’ which allows users to answer their questions via your knowledge base before they need to resort to customer service. Feedback is voted up by users it has helped so that the most helpful stuff rises to the top and means customers get more instant help than having to contact customer service. All in all, UserVoice is a very robust and simple-to-use customer Android customer service app.
These are some of the best customer service apps for Android but tell us which tools do you use for keeping track of customer service and helpdesk tickets? Let us know in the comments below. Be sure to check out our sister site, GetApp, where you can compare the top cloud-based customer service applications.